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Vistar Telecommunications, Ottawa ON
July 1999 - November 2003
Systems Administrator
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LAN infrastructure, server configuration & maintenance, network
configuration & maintenance, backup systems for Windows & Macintosh
platforms; |
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Company-wide virus protection, monitoring and assessing of security
issues, VPN & dial-in remote access, Nortel Norstar Megalink PBX &
Modular ICS Voice Mail 4.0 support; |
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LAN file & printing services, maintenance of corporate Internet and
Intranet sites, desktop configuration & support; |
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Purchase & upgrade of hardware and software, maintenance of servers,
workstations, printers, scanners and all other LAN peripherals; |
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Troubleshooting and repair of hardware as necessary; |
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Provision of help desk assistance and support to all LAN users and
guests. |
Taima Corporation, Ottawa ON February 1999 - July 1999
Internet Technical & Billing Support Agent
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Effective and efficient diagnosis and troubleshooting of all technical
issues for multiple Internet Service Providers while maintaining talk
times under 7 minutes with a closure rate of 90%; |
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Support and financial maintenance of client accounts and billing
records. |
Computer City, Ottawa ON November 1998 - July 1999
Hardware & Software Sales Representative
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Sales and recommendations for PC and Mac-based hardware, software &
peripherals. |
Buffalo Charlie's Bar & Grill, Ottawa ON August 1995 - March 1998
Bartender/Server
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Bartender and server in high volume bar and restaurant. |
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